FAQ's

General Questions

Why choose Biokleen?

Biokleen has been perfecting our cleaning product formulas for over 20 years. All of our products are concentrated, which means less energy in shipping, less waste and more value for you, our customer!

Do any of the Biokleen products contain chlorine bleach, optical brighteners or phosphates?
All Biokleen products are free of chlorine, optical brighteners and phosphates.

Are Biokleen products safe for people with allergies and chemical sensitivities?
Yes, Biokleen products are highly recommended because we use the safest, highest quality ingredients without using common allergens, asthmagens, synthetic fragrances, and artificial dies.  The Free & Clear Products are recommended for those who prefer unscented products to those products that contain even natural fragrances.

Do any Biokleen products contain gluten, dairy or nut ingredients?
All Biokleen products are gluten-free, dairy-free and, aside from coconut-based surfactants, do not contain any nut-based ingredients.

Does Biokleen test any of the products on animals or contain any animal-based ingredients?
No. As a matter of fact, People for the Ethical Treatment of Animals (PETA) include Biokleen in their approved products listing!

Is Biokleen safe to use in septic systems?
Yes! Biokleen products do not contain any Chlorine Bleach, or Phosphates or other harmful elements that would damage septic systems.

Is Biokleen’s packaging recyclable?
Yes! Biokleen packages their products using recycled material wherever possible. Check with your local recycling agency to see what they currently accept. If they need to expand their recycling capabilities, by all means start a community effort to initiate needed changes!

What does the date that is printed on the bottom of each bottle mean?
The date you see printed on the bottom of the bottle indicates the date the product was manufactured.

Why are Biokleen’s products wrapped in plastic when I buy them by the case?
We wrap our case-packed products in RECYCLABLE plastic bags to protect your product during shipping. We wish shipping companies could be gentler! If the cardboard boxes get wet, they can collapse or tear, damaging everything in them. Rest assured, the plastic bags are RECYCLABLE.

 

LAUNDRY

Why is there a plastic bag included in my box of Laundry Powder?

We insert a RECYCLABLE plastic bag within every box of Laundry Powder to protect the powder from moisture. This will make your product last longer and stay intact properly during shipment and storage. Other “natural” cleaning product companies use a chemical lining within their powder boxes to help reduce moisture, but as part of the Biokleen mission to remain true to our promise to use green best practices, we'd prefer to use the RECYCLABLE plastic bags vs. any sort of toxic chemicals in any part of our product or packaging.

Can Biokleen laundry products be used in High Efficiency or “front loading” machines?

Absolutely! Both our Laundry Powders and Laundry Liquids are recommended for HE/front loaders. When using our Powders and liquids follow the HE instructions listed. Basically, you just use only HALF, if not less, of the recommended amount for a normal load of laundry.

What is the active ingredient in the Oxygen Bleach Plus and how is it safer than traditional chlorine bleach?
The primary active ingredient in Biokleen’s Oxygen Bleach Plus is sodium per carbonate.  It dissolves into water rapidly and provides powerful stain removal, cleaning, bleaching and deodorizing functions. It helps soften water and reduces the need for fabric softeners and works in cold and hot water. When it breaks down, it turns into oxygen, water and natural soda ash, making it environmentally friendly. Traditional chlorine bleach is not only caustic and poisonous, it is not biodegradable and its use releases harmful contaminants into our environment.

What is the difference between the All Temperature Laundry Powder and the Premium Laundry Powder?
Although the All Temperature Laundry Powder is a very effective and a popular choice, the Premium Laundry Powder contains enzymes cultures, extra oxygen bleach and is a bit more concentrated for heavily soiled clothing.  Premium Laundry Powder is highly recommended for cloth diapers and our fellow gardeners!

Which Biokleen Laundry product is recommended for homes with hard water?
All of the Biokleen liquid and powder laundry products perform well in many different water conditions, including hard water. Supplement with Biokleen Oxygen Bleach Plus as needed.

How do I clean my heavily soiled cloth diapers?  
Remove excess waste; apply Bac-Out Stain & Odor Eliminator full strength to stained area and let sit for 10 minutes or more.  Launder in hot water with Premium Plus Laundry Powder.

BAC-OUT STAIN & ODOR ELIMINATOR

Do I need to dilute the Bac-Out Stain & Odor Eliminator before using this product?
Whether or not the Bac-Out needs to be diluted really depends on what it’s being used for. It is concentrated; meaning a small amount of product can be very effective. In most cases, it is used full-strength; this includes treating organic stains on laundry and carpet, cleaning sink/bathtub drains and garbage disposals, and treating other targeted cleaning issues. For projects where diluting might be more appropriate (such as general deodorizing, supplemental cleaning in the bathroom or kitchen, diaper soak pails, etc.) add ¼ cup of Bac-Out to each gallon of water.

Is Bac-Out Stain & Odor Eliminator safe to use on wool rugs?
Yes! However, as with any fabric, check for colorfastness.

 

KITCHEN

Can the Hand Dish Soap be used in an Automatic Dishwasher?  
No, the Automatic Dish Powders and Automatic Dish Gel are specifically manufactured to work in Automatic Dishwashers, and the Hand Dish Soap is formulated for hand-washing dishes.

After running my dishwasher, I sometimes notice a white, powdery residue on my dishes. What is causing this?
There’s a good chance too much product is being used. Run the rinse cycle to remove excess product and simply reduce the amount used next time. If the issue is hard water, try using 2 tablespoons of white vinegar as a rinse aid.

Which Automatic Dish product is recommended for homes with hard water?
Sometimes minerals in hard water can interfere with how powders dissolve, so we offer a couple of suggestions. If your dishwasher has two soap cups, distribute your Automatic Dish Powder between them and use a rinse aid (1-2 tablespoons of white vinegar can be substituted for a commercial rinse aid). Or you can use our Automatic Dish Gel!

Can I dilute Biokleen’s Produce Wash?
It depends on what’s being cleaned. For produce with “nooks and crannies” like broccoli and lettuce, or that is small like grapes and berries, it’s recommended to use a soak method. Add 1 tablespoon of produce wash to each 16 oz. of water and let soak for two minutes before rinsing. A direct method works well for larger, single items with “smooth” surfaces such as apples, oranges, melons, potatoes, etc. Apply Produce Wash full strength, scrub with a vegetable brush or rub with your hands, and let sit for a minute before rinsing. This method also works great for cleaning cutting boards, hands, food containers, poultry, eggs and more!

 

GENERAL CLEANING & SOY BLENDS

What is the difference between the All Purpose Cleaner Concentrate and the All Purpose Spray & Wipe?
While the All Purpose Cleaner Concentrate can be diluted accordingly to suit your cleaning needs, the All Purpose Spray & Wipe is already diluted and packaged in a ready-to-use 32oz spray bottle. The Spray & Wipe formula has been adjusted to provide you with an effective cleaner that is ready to use and wipes clean. Neither the Spray & Wipe nor the Concentrate needs to be rinsed after use, if diluted and used properly.

What is the difference between the Soy Cream Cleaner and the All Purpose Cleaner Concentrate?
While both products are versatile and can be used for many cleaning projects, the Soy Cream Cleaner is more appropriate for situations where a scrubbing texture is needed, such as removing build-up in bathtubs and sinks. The Soy Cream Cleaner has a creamy texture with volcanic perlite micro-scrubbers in it. It’s ready-to-use and does not require dilution.

What is the difference between the Soy Cream Cleaner and the Soy Toilet Scrub?
Both products contain Grapefruit Seed Extract (GSE), are ready-to-use and have a creamy texture with volcanic perlite micro-scrubbers in them. The Soy Cream Cleaner contains lime peel extract which is great for an added cleaning boost and the Soy Toilet Scrub contains essential mint oil which is a terrific natural deodorizer.

Can the Soy Cream Cleaner be used on a ceramic stovetop?
Yes, gently rub the product on and do not scrub vigorously. We also recommend that a soft sponge or rag be used.

 

Which Biokleen product should be used on my countertops?
The All Purpose Spray & Wipe and All Purpose Cleaner and Degreaser diluted per instructions are generally safe for all water-safe surfaces, like laminate (Formica), Corian (Solid Surface), Natural Stone (Granite, marble), and cultured marble.

Can I use the All Purpose Cleaner to wash a car?
Yes, dilute the product 2 tablespoons to one gallon of water.

Can the Soy Lube SL-100 or Citrus Soy Solvent be used on a greasy clothing stain?
No, Soy Lube is a household lubricant and Citrus Soy Solvent is a product used for removing things such as gum, tar, ink, etc.  Both of these products could leave an oily residue on clothing. The best way to remove an oily stain is to apply a very small amount of the All-Purpose Cleaner to stain, blot with a rag, rinse and launder as usual.

Can the Soy Lube SL-100 be used for heavy duty/industrial lubrication needs?
Yes, the Soy Lube’s bio-based formula not only lubricates longer and penetrates better than most petroleum based lubricants; it is a much more environmentally responsible product, as it is non-toxic and made from renewable resources.

 

CARPET CLEANING & INDUSTRIAL USE

Can Biokleen products be used in a personal carpet cleaner?  
For personal carpet cleaners, Biokleen has a Carpet & Rug Shampoo available in some markets. First, pre-treat heavily-soiled areas. For organic stains (food, beverage, pet) use Biokleen’s Bac-Out Stain & Odor Eliminator. To pre-treat other soiled spots such as high-traffic areas, we recommend our All Purpose Spray & Wipe. After pre-treating the areas, let the product sit for 15 minutes before shampooing/extracting. For help locating the Carpet & Rug Shampoo, contact us at (800) 477-0188 or sales@biokleenhome.com.

How can I have my carpets professionally cleaned using Biokleen’s carpet cleaning line?
Biokleen offers an incredibly effective, non-toxic line of professional-strength carpet cleaning products. More and more carpet cleaning services are “going green” and Biokleen’s line is definitely the front-runner. We are currently compiling a nation-wide list of carpet cleaners who use Biokleen products and it should be available soon on our website. In the interim, call us at (800) 477-0188 and we can help you locate someone near you. If there isn’t a carpet cleaner near you who uses Biokleen, by all means refer them to us!

I am a professional carpet cleaner and would like to use Biokleen’s professional product line. Where can I get it?
We are currently compiling a nation-wide list of industrial distributors who carry Biokleen products and it should be posted shortly. In the interim, please contact us directly at (800) 477-0188 or sales@biokleenhome.com for assistance.

Where can I find Biokleen products for my janitorial/general cleaning service?
We are currently compiling a nation-wide list of industrial distributors who carry Biokleen products and it should be posted shortly. In the interim, please contact us directly at (800) 477-0188 or sales@biokleenhome.com for assistance.

In addition to carpet cleaners and janitorial/cleaning services, what other professionals use Biokleen products?
Word is spreading fast about Biokleen: not only are they “green” cleaning products, but they work incredibly well—good enough for countless industrial and professional uses. Just to name a few: restaurants, hotels, national parks, universities and schools, cloth diaper and laundering services, medical and research laboratories, car detailing services, massage and aesthetician professionals, yoga studios and more. Would you like to learn more about incorporating Biokleen into your own business? Contact us at (800) 477-0188 or sales@biokleenhome.com and we’ll help you!

 

Do you have a question that isn’t posted here? We’d be happy to hear from you! Please contact us at (800) 477-0188 or sales@biokleenhome.com and we’ll assist you.